Description of Services:
Through the website F&E Franchise Ltd. is providing you with information about products and services offered at independently owned and operated Fire & Earth franchised locations, including but not limited to massage, sports therapy, physiotherapy, and scar tissue work along with (A) the abilty to schedule, modify and/or cancel appointments with any Fire & Earth HQ or franchised location.
(B) provide information to and complete forms with your independently owned and operated Fire & Earth franchised location regarding massage, sports therapy or physiotherapy.
(C) enter into and use benefits under any wellness agreement entered with your independently owned and operated Fire & Earth HQ or franchised location.
(D) purchase and/or redeem gift cards.
(E) purchase of massage, sports therapy or physiotherapy sessions and products at any independently owned and operated Fire & Earth HQ or franchised location as a guest.
(F) view information about and find the independently owned and operated Fire & Earth HQ or franchised location nearest you.
(G) request franchise information.
(H) view opportunities to apply for self-employment with Fire & Earth independently owned and operated franchised locations.
Terms and Conditions
Last updated: 15 July 2024
Welcome to Fire & Earth Sports Massage (the "Website"). The Website is operated by F&E Franchise Ltd. ("we", "us", or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.
1. Acceptance of Terms
By accessing and using the Website, you accept and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Website.
2. Services
F&E Franchise Ltd. provides manual therapy services, including but not limited to sports massage, deep tissue massage, sports therapy, physiotherapy, osteopathy, and scar tissue work. The information on the Website is for general informational purposes only and does not constitute medical advice. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
3. Use of Website
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Website.
4. Appointments
4.1 Booking
You can book appointments for our services through the Website. All bookings are subject to availability and our acceptance.
4.2 Cancellation Policy
If you need to cancel an appointment, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of the full value of the appointment. This does not affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.3 No-Show Policy
If you fail to attend a scheduled appointment without providing prior notice, you will be considered a "no-show." No-shows may be charged a fee of the full value of the appointment and may be required to prepay for future appointments.
5. Payment
All payments for services must be made at the time of booking or as otherwise agreed. We accept all major credit/debit card and cash payments. If payment is not received or is declined by your bank or credit card issuer, we will not hold the appointment.
6. Limitation of Liability
To the fullest extent permitted by law, F&E Franchise Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Website; (b) any unauthorised access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website; and/or (f) the defamatory, offensive, or illegal conduct of any third party.
7. Privacy
Your use of the Website is also governed by our Privacy Policy, which can be found at https://www.fireandearthuk.com/privacy/. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK GDPR and the Data Protection Act 2018.
8. Health and Safety Disclaimer
The information provided on our Website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.
9. Changes to Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and the date at the top will be updated. It is your responsibility to review these Terms periodically for any changes.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions about these Terms, please contact us at info@fireandearthuk.com.